Privacy Policy - Hemalchem

1. Introduction

Welcome to Hemalchem. We value your privacy and take the protection of your personal information seriously.

This Privacy Policy explains:

What information we collect from you
How we use that information
Who we share it with
How we protect it
What rights you have over your data

By using our website or placing an order with Hemalchem, you agree to the practices described in this policy.

2. Information We Collect

We collect information in three ways: directly from you, automatically through our website, and from third parties.

2.1 Information You Give Us

When you create an account, place an order, or contact us, we may collect:

Your full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through our payment partners)
Business or institution name (if applicable)
Tax ID or VAT number (for certain orders)

2.2 Information We Collect Automatically

When you visit our website, we automatically collect:

IP address
Browser type and version
Device information
Pages you visit and time spent on our site
Referring website (how you found us)
Date and time of your visit

We collect this information using cookies and similar tracking technologies. You can control cookies through your browser settings.

2.3 Information from Third Parties

We may receive information about you from:

Payment processors to confirm transactions
Shipping carriers to track deliveries
Fraud prevention services

3. How We Use Your Information

We use your information for the following purposes:

Purpose	Explanation
Order Processing	To process and ship your orders, send order confirmations, and provide tracking information
Customer Support	To answer your questions, resolve issues, and handle returns or refunds
Account Management	To maintain your account, save your preferences, and provide order history
Legal Compliance	To verify age and business status as required by law for research chemical sales
Fraud Prevention	To detect and prevent fraudulent transactions
Website Improvement	To analyze how customers use our site and make it better
Marketing	To send you promotional offers only if you have opted in (you can unsubscribe anytime)

We do not sell your personal information to third parties for marketing purposes.

4. Legal Basis for Processing (For EU Customers)

If you are located in the European Economic Area (EEA), we process your information based on the following legal grounds:

Contractual necessity: To fulfill your orders and provide services you requested
Legal obligation: To comply with laws regarding age verification and controlled substances
Legitimate interests: To prevent fraud, improve our website, and communicate with you
Consent: For marketing communications (you can withdraw consent anytime)

5. Sharing Your Information

We do not sell or rent your personal information. We only share your data in the following situations:

5.1 Service Providers

We share your information with trusted third parties who help us run our business:

Payment processors (to handle your transactions securely)
Shipping carriers (to deliver your orders)
Email service providers (to send order confirmations and support messages)
IT and security services (to protect our website)

These companies are only allowed to use your information to provide services to us. They cannot sell your data or use it for their own purposes.

5.2 Legal Requirements

We may disclose your information if required by law, such as:

Responding to a court order or subpoena
Complying with law enforcement requests
Protecting our legal rights or the safety of others

5.3 Business Transfers

If Hemalchem is ever sold or merged with another company, your information may be transferred as part of that transaction. You will be notified of any such change.

6. Data Retention

We keep your personal information only as long as necessary for the purposes described in this policy.

Type of Data	Retention Period
Order information	7 years (for tax and legal purposes)
Account information	Until you close your account, plus 2 years
Marketing preferences	Until you unsubscribe
Website analytics	26 months

After the retention period ends, we securely delete or anonymize your information.

7. Data Security

We take data security seriously. We use industry-standard measures to protect your information, including:

SSL encryption for all data transmitted between your browser and our website
Secure servers with firewalls and access controls
Limited employee access to customer data (only those who need it to do their jobs)
Regular security reviews and updates

While no system is 100% secure, we work hard to protect your data. If a data breach occurs, we will notify affected users as required by law.

8. Your Rights

Depending on where you live, you may have certain rights regarding your personal information.

8.1 For All Customers

You have the right to:

Access the information we hold about you
Correct inaccurate or incomplete information
Delete your information (subject to legal retention requirements)
Object to certain uses of your information
Export your data in a portable format

To exercise these rights, contact us at privacy@hemalchem.com. We will respond within 30 days.

8.2 For California Residents (CCPA)

Under the California Consumer Privacy Act, you have the additional right to:

Know what personal information we collect and share
Opt out of the sale of your personal information (we do not sell your data)
Non-discrimination for exercising your privacy rights

8.3 For EU Residents (GDPR)

Under the General Data Protection Regulation, you have the additional right to:

Lodge a complaint with your local data protection authority
Withdraw consent for marketing at any time
Request restriction of processing in certain circumstances

9. Cookies and Tracking Technologies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device.

Types of cookies we use:

Type	Purpose
Essential	Required for the website to function (shopping cart, login, checkout)
Functional	Remember your preferences (language, saved carts)
Analytics	Help us understand how visitors use our site
Security	Help prevent fraud and protect your account

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from placing orders.

For more details, see our Cookie Policy or contact us.

10. Third-Party Links

Our website may contain links to other websites (payment processors, shipping carriers, etc.). This Privacy Policy applies only to Hemalchem. We are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies before providing any personal information.

11. International Data Transfers

Hemalchem operates globally. Your information may be transferred to and stored on servers located in countries outside your home country.

For customers in the European Economic Area (EEA), we ensure that any transfer of your data outside the EEA is protected by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

By using our website and placing an order, you consent to the transfer of your information to countries that may have different data protection laws than your own.

12. Children’s Privacy

Our website and products are not intended for anyone under the age of 18. We do not knowingly collect information from minors. If we discover that we have accidentally collected information from someone under 18, we will delete it immediately.

You must be at least 18 years old to purchase from Hemalchem. By placing an order, you confirm that you meet this age requirement.